Customer Experience Facilitator

Create a customer-centric future with your team.

What is a customer experience facilitator?

A rapidly changing world needs teams that break free from rigid structures and processes.

As a Customer Experience Facilitator, you will learn to shape the future today using the methods of Design Thinking and Lean Startup.

This is how you awaken hidden potential and align your company with the needs of your customers and employees.

What do you learn?

• We combine the crisp theory of Design Thinking and Lean Startup with practice and translate the discussed methods to the challenges in your daily work.
• We build testable prototypes from castles in the air in record time using Lean Experimentation.
• We design workshops and innovation processes in the final training on facilitation.

Your role as a future Customer Experience Facilitator

Customer Experience Facilitators are doers. They spur themselves and their team on to break new ground. We are convinced that if you ask users good questions and listen to them, you will develop a successful solution.